Rocky Higine's Resume

PROFESSIONAL EXPERIENCE

May 2024 - Present

Maintains the Texas Newborn Screening Program website and associated webpages by keeping links up to date, updating content, and ensuring accessibility of our content.
Collaborates with subject matter experts to update existing and create new education materials about newborn screening.
Uses Adobe Creative Cloud applications to create newborn screening collateral for web and print.

Feb 2023 - May 2024

Provided comprehensive administrative support to the Newborn Screening Clinical Care Coordination team ensuring smooth operations and efficient workflow.
Supported managers in onboarding and onboarding processes, including distributing orientation packets, submitting new employee paperwork, and providing coordination with our IT team.
Entered scanned documents into relevant databases, maintaining data integrity and accessibility.

Aug 2022 - Feb 2023

Provided exceptional customer service by welcoming customers to the store, directing them to specific sections, answering their questions, and facilitating point-of-sale transactions.
Processed cash, check, and credit card transactions with accuracy and efficiency.
Maintained consistent inventory levels by promptly restocking shelves and organizing merchandise to ensure a visually appealing store environment.

Sept 2018 - May 2022

Produced captivating illustrations and comics to complement editorial projects, employing diverse artistic techniques to effectively convey ideas, emotions, and narratives.
Collaborated with multiple departments to ensure seamless publication processes, fostering a cohesive and productive working environment.
Mentored and supported fellow creative team members, contributing to enhanced workflow efficiency and overall productivity.

Jan 2021 - May 2022

Utilized Adobe Creative Suite to produce visually appealing graphics and learning materials.
Collaborated with team members to produce high-quality visuals and animations for projects.
Demonstrated exceptional time management skills to efficiently prioritize tasks and complete projects on schedule.

Sept 2018 - Mar 2020

Performed routine clerical work such as basic cataloging with books, periodicals, music scores, and other multimedia.
Provided comprehensive assistance to patrons offering guidance on library resource utilization and adeptly resolving technological issues.
Managed circulation desk operations, facilitating seamless lending and retrieval of library-owned materials while delivering exemplary customer service.

Mar 2020 - Jan 2021

Generated meticulously crafted captions for university lectures and supplementary video content, catering to the needs of the deaf and hard-of-hearing community through specialized software applications.
Conducted thorough reviews and edits of transcripts to ensure precision and adherence to quality standards.
Demonstrated exceptional typing proficiency, maintaining a consistent accuracy rate at 42 words per minute, while upholding strict confidentiality protocols for all video materials.